As small business owners, so many of us have an opportunity to be kind to the many people we come in contact with, listen, perhaps be a friendly ear or shoulder to lean on. I noticed this first in my retail store, serving the public for 19 years, making incredible friends in that little shop; sharing stories, often just listening. People always said it felt easy and comfortable to talk to me, something I took as a compliment, but the truth is I loved hearing about their world and family, whatever they were going through. Sometimes people would really appreciate having that chance to share what was on their mind or heart; many times we'd end up deep in conversation or needing to reach for the tissue box, and that is where I learned kindness isn't something you do, it is how you are. If you're lucky enough to make such special and beautiful connections, I think you'll know exactly what I'm talking about. 🩷