"Yes, We Can Do That For You"

"The power of Yes" ~ is often mentioned at sales classes and marketing presentations; widely discussed in consumer satisfaction seminars and business workshops. It's evaluated on surveys and polls, measured, analyzed, tracked, and debated.

    
And yet much of the fluff can be boiled down into the incredibly simple concept of agreeing to please someone. That's it - the act of validating a need or concern another human has - spreads happiness, brings a sense of relief and invokes a feeling of trust and satisfaction.



How often are you telling your customer "YES"? Why, or why not?

Sincerely,
Andrea Baumann
Marketing Delmarva

 

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