"A Recipe for Outstanding Customer Service"

Creating an ideal blend of components for an exceptional visitor experience is the goal of every business, right? That is least what most companies will say, however even the best intentions sometimes become overlooked or get lost in the daily rush to move people in and out of a retail store or through a call center. Ensuring that the comfort and happiness of your guests is the primary focus of a business, along with establishing a philosophy which extends down to each member of the company, builds an environment which is truly a "people first" mentality.

Tips for a Tech-Free Thanksgiving

Have you ever considered making a change to avoid the usual gathering of relatives staring at the their gadgets? Perhaps this year is the perfect time to start a new holiday tradition!

"Learning to Listen" | Tips for Communication and Hearing Others

One of the most common issues in business, personal life and daily interactions is that of miscommunication. Perhaps I say one thing in a certain tone of voice and you react in a manner that is completely opposite from what I meant, and while trying to correct such a situation we end up muddying the water more. Pretty soon, what started out as a conversation winds up in hurt feelings and a sense that "no one understands". Sound familiar? We've all been there!